Krome FAQ & Help

Download the manual here: Korg Krome Manual
D
ownload drivers and updates here: Genuine Factory Updates and Tools
Email Korg here: customerservice@korgusa.com

KromeCity.Com Krome FAQ

Note: these FAQs and much, much more are located in our upcoming Krome book! 

I’m thinking about buying a Krome. What should I know?
Short version: the Krome is PACKED to the rivets with features at this price point. It offers a TON of cool sounds (including an acoustic piano that is almost as good as the one on the Kronos, and better than most pianos at this price), it’s more than capable of creating modern pop (including dance, rap, dub step, etc) songs, it has a nice–albeit limited– touch screen, you can get some big sounds out of it in COMBI mode, the sequencer is great for sketching song ideas, the dual arps are cool, it’s super duper lightweight, the sequencer timing is superb (the swing has an MPC kind of bounce to it), RPPR turns it into a pattern triggering monster a la Ableton Live, and it has a decent plugin and editor for the computer.

On the flip side, the key bed is terribly cheap on the 61 and 73 key versions, there is no user sampling capability, pattern mode is unnecessarily complicated and requires way too many button presses, it’s made of cheap plastic, its fidelity (as in audio converters, main outs) is not on par with higher end boards (compared to the Kronos or Motif  I would say it is ~30% less rich, warm, crisp, thick, wide and professional sounding in general), it has a cheap power supply, there are no digital outs (yes, this is a big deal because the only way to record the Krome in a computer is via its main outs, and they use lower  grade converters), and it can be very cumbersome to use.

Overall, in my opinion this board is for those who want a controller with a bunch of new sounds to augment their VSTis, etc, those who have the patience to sequence on a small screen, those who are just getting started with production, or those who want an “inexpensive” stage board for keys. For those who need really pro sound, sampling, deep editing, etc etc, I would suggest a Motif XS or XF or a Kronos. If keyboards are cars, the Kronos is a Lexus, the Krome is a Toyota Camry. Pick your weapon.

Is this site for or against the Krome?
Neither. We’re neutral. We’re FOR our fellow keyboard lovers. We tell it like it is about every product we choose to support and the Krome is no exception. We chose to support the Krome because–like many keyboards–it is beset by unintuitive workflows and cryptic documentation and we have the expertise and experience to translate and simplify. That said, once you get the hang of the Krome, you can do some AMAZING things with it, and if you buy our books we’ll show you how. 🙂

How do I get the %$%$#@ metronome light to stop blinking???
You can’t. Feel free to email Korg and tell them how annoying it is: customerservice@korgusa.com

How do I adjust the contrast of the touch screen?
You can’t. The only thing you can do is adjust the brightness (GLOBAL>BASIC menu>Display Setup). This is not a good thing because if you are viewing the display at an angle (i.e. the board is on a desk in front of you, and your head is not positioned over the screen as it might be if you were standing over it on a stage), the contrast is poor and brightness is only 50% of what it is when viewed directly above. Korg should have made the display swivel or positioned it at more of an angle.

What’s up with the cheapo keys on the Krome? Aren’t they calling this a “professional” keyboard?
Evidently Korg doesn’t think enough of the Krome to give it a quality key bed. Sad, but true. If it had a solid key bed (like the Motif XF6 and XF7) and higher fidelity sound (ok, and a few button location/style changes) , it could have been a cult classic. But alas, Korg evidently only gives the good stuff to customers who spend $2500+.   🙁  Eh, don’t be sad, it’s business, never personal. :eyes rolling:  Check out my informal review of the keys here: http://www.kromecity.com/korg-krome-key-bed-observations/

Where’s the freakin’ headphone jack?
In the FRONT of the board. Between the joystick and the first key. Nice location. Too bad it’s an 1/8″ jack. Once again, I’m not quite sure what Korg was thinking on this decision.

How do I reset the Krome to its factory condition?
1. On the Krome console press the GLOBAL button
2. On the touch screen press the MENU button (the down-facing arrow at the top right of screen, then press “Load Preload/Demo Data,” make sure “ALL (Preload PCG and Demo Songs i) is selected, then press the OK button. The Krome will restore all banks, songs, arps, global settings, etc to factory condition. it will also load three demo songs. Feel free to overwrite them or delete them.

If your Krome freaks out or locks up or becomes “unstable” (Korg’s word, not mine), you can initialize it as follows:  Turn off the power, and then, while holding down the EXIT button and PAGE button, turn the power on. The KROME will be initialized. While the data is being loaded, the display will indicate “Now writing into internal memory.”

Why doesn’t the Krome remember which screen I was last on when it powers up?
You have to set that as a preference. Press GLOBAL button, then on the screen press the SYSTEM PREF tab (bottom of the screen) . Then to the right of the “POWER-ON MODE” label, open the menu and select MEMORIZE. Then press the WRITE button followed by the OK button on the screen.

Is it just me, or does Krome volume knob stop working at about 75%?
It’s true. The volume knob only seems to increase the Krome’s volume until it reaches about three o’ clock. Weird. Also, the Krome does not have “hot” outs, so you’ll need some good amplification.

Where are the “transpose” buttons so I can easily transpose keys on stage?
Sadly, there are no transpose buttons. The only way to transpose is in GLOBAL mode (which transposes the whole board), or by assigning transpose to the joystick or “tone adjust” settings. For the record, I think that sucks. Give us some transpose buttons for our 61 and 73’s, Korg!

What is up with CUE list burping between songs?
You can decrease latency between songs by turning off EFFECTS (Load FX? box unchecked in the PAGE> P11:CUE LIST screen) , but then why the heck would anyone want to do that? Seems the Krome has an issue with smooth transitions between songs, even with effects turned off. Still looking into this… 

Is it just me, or is the Krome forgetting my LOOP settings in SEQ mode?
It’s the Krome, not you. If you set the Krome to loop your whole song (PREFERENCES tab – loop all tracks), and then save the song, when you reload the song your tracks will no longer be looped and you will have to set them to loop again. Nice QA, Korg! 🙂

What the heck is “RPPR” and why do the SEQ screens always say “RPPR:NoAssign”?
No, RPPR is not short for “rapper.” There is no ‘auto rap artist’ feature on Korg boards.. yet. RPPR is Korgonian for “Real Time Pattern Play/Recording.” In a nutshell, you can assign pre-recorded or user patterns to keys and then trigger them in your songs. Check out our Commanding the Krome (coming soon!) book for complete step by step, plain english details on how to record, edit and use patterns in your Krome songs.

Where are the demo songs?
You have to load them from the Krome’s secret candy mountain internal vault.  Follow the same steps as resetting, but choose “ALL DEMO SONGS” instead.

Why don’t my songs reload when the Krome powers up?
The Krome has volatile memory. That means everything pretty much gets zapped when you turn it off, save for user programs and a few parameters the Krome stores in its tiny internal memory. On top of that, there is no AUTOLOAD function (as in the MPC or Motif for instance) to load up the board automatically when you power on. You will need to manually reload everything every time you power on.

What’s that little clock icon located at the top right of the screen for?
What, your finger is too fat to click it? Try using your pinky. Better yet, use a pen stylus with a rubber tip. The clock icon is a stopwatch. Click it and the readout will appear across the top of the screen. You will barely be able to see it if you’re viewing at an angle. Click START button to the right of the readout to start it. What do you use a stopwatch for? I use it to tell me how long I’ve been working. Others use it to check the length of a song since the screen does not have an elapsed time readout by default. Not sure why it doesn’t. There is room to put one in that top bar next to METER parameter? Come on, Korg.

What’s the simplest/quickest way to just jam to a beat?
1. Press PROGRAM button, select any program
2. Press the DRUM TRACK button
3. Press a key. Jam.
To change the beat press “MIXER & DRUM” button on the screen, then select the beat name and use the jog dial to audition beats. Same with the drum kit.

What is up with the Krome’s sound quality? Some programs sound really thin.
Watch this YT video. The Kronos is the keyboard on top; the Krome is the one on the bottom. In the first couple minutes he plays both boards and compares programs. Clearly the Kronos sounds brighter, richer, warmer. I found the same when comparing the Krome to my Roland RD700nx. Furthermore, I am convinced the Krome sounds significantly better in headphones than it does via its main outs. I am using Adam A7 monitors with a Fireface 800 audio interface, so there is nothing in my chain that would degrade sound quality. Granted, I have only my ears to make this claim, but I’d be interested to hear from other observers who have listened to the Krome on both headphones and monitors.

What is the simplest/quickest way to record a few instruments and a beat to capture an idea?
1. Click COMBI button, scroll through the Combis until you find one you like (i.e. with bass in the lower register and keys in the upper)
2. Click the DRUM button. Press any key below middle “C” to start the beat.
3. Jam until you get a good groove going.
4. Press the RECORD button, followed by the DRUM button again
5. Press the PLAY button to start recording. Jam. Teddy jam for me.
The DRUM button toggles the beat on and off

What is the simplest/quickest way to select another track in SEQ mode?
Unfortunately there are no dedicated track buttons so you cannot select another track with a single button click (as you can on say the Yamaha Motif and other boards). The trick is to keep the TRACK parameter (located directly under the SONG NAME parameter) highlighted. Then you have one of three options:  use the JOG DIAL, the INC/DEC buttons, or the number pad. To use the number pad, make sure the TRACK parameter is highlighted, then press the number button corresponding to the track number you want to go to, then press the ENTER button. Recommendation to Korg: make the blue track numbers on the PROG screens clickable so they can select the TRACK.

I made a mistake recording and need to UNDO my last recording pass. How do I undo?
IF you haven’t left the SEQ mode and gone into another mode (such as COMBI or PROGRAM) you can click the COMPARE button to load the song in its form PRIOR to your last recording pass, which will effectively UNDO your recording. Press COMPARE again to toggle back and forth. Note: Compare only works if you don’t leave the SEQ screen after recording. 

 What kind of SD card does the Krome take?
SDHC card. Up to 32GB. I bought a 8GB Lexmark SDHC card at Target for $8 yesterday. Works great. No, you can’t hook up a USB storage device to the Krome.

 

40 Responses to Krome FAQ & Help

  1. Hi there guys. I’ve got a big problem. My Krome lasted for one week and now when I’m trying to start it up I get this error message:
    System error id : 216 Task id : 1 line : 0124 //source/hardware/T01PCMMemory.cpp

    I can’t do anything. And I did try this PAGE+EXIT thing but I get the same damned error message.
    Any suggestions? :/
    Thanks on beforehand.

    • Hmm, that doesn’t sound good, although it could be a bug they can easily work out in a future update (sorry, if that is no consolation). Have you tried to initialize it yet?

      1. Power down
      2. Initialize the KROME. While holding down the EXIT button and the PAGE button located beside it, turn on the power of the KROME.

      The KROME will be initialized, and data will be written into internal memory. While the data is being written, the display will indicate “Now writing into internal memory.” After initialization, all user data will be empty, and you will need to re‐load the preload data. Execute the Global mode menu command Load Preload/ Demo Data to load the data. → p.125

      • Hi again.
        Yes, as I wrote I did try that. It only gets me a little bit further (like 30% of that status bar) then the same message pops up again and it freezes. :/

        • Grrr. The message itself hints this could be a hardware issue. That would not bode well for Korg at the apex of their marketing blitz. How long have you had it?

          • One week. I mailed korg as well but I figure it will take a long while before they reply.
            It sucks. Just finished with creating all the sounds and combinations for my band, That took a long while. 😛

            • Oh man that sucks, I’m sorry to hear it. Sadly Korg Support is not responsive. It will indeed take days, perhaps weeks, to hear back. I take it you are not within range of the store you bought it from, huh?

      • i had the same….when i changed the SD card…its gone…now its working perfect! i think its due to the faulty SD card.

        • Carlo Valenti

          I have the same problem Rosham, I got this error message: system error id:216 task id line 0308 //source/hardware/sdcardIf opp. Did you get the same message? And what kind of SAD card did you insert? Thanks for your help

  2. I bought it from Thomann, Germany. And I live in Sweden. I most likely will have to contact them as well.

    • 🙁 Sorry to hear it friend. Can you take a digital pic of the screen error and send it to me? info at kromecity dot com

  3. Sent. The best picture I could get heheh.

  4. Wow why do you even bother with that overhyped POS, which comes off like some 13yr old chaps with ADS derived it from 20 yr old software designed by engineers who were fired shortly thereafter and replaced by marketing droids squeezing the life out of that outdated crap ever since then? Are you in the marketing department of Korg? They better invest in development and support, the latter really really sucks a$$ big time even more than the former!

  5. I had this same problem; I reached Korg support on the first phone call and they told me it was a hardware issue and to return the board for an exchange.

    • They didn’t even try to troubleshoot it?

      • No. After I gave them the error message they said it was a hardware issue. I got the impression they had received calls on this problem before.

        • Florian Schneider

          That’s my experience as well. They’re well aware of the horrible misdesigns and quality problems and simply deny their existence. Absolutely unacceptable business conduct, Korg!

  6. Florian Schneider

    Alas Korg is ranking among the worst support departments in the world. What good is an instrument when you are in trouble and the sh** doesn’t work anymore. After buying lots of Korg stuff beginning with a MS20 in the late 70s I can only warn anyone buying anything from this manufacturer. If it goes belly up, you’re on your own. Imagine that happening right before a gig – this is nothing a professional could buy. Not to mention the terrible quality of their chinese made shite they make today.

  7. Is this site still active ? the last post was the book would be ready in January

  8. hi
    when I save a song and power down — when I power back up and attempt to load the song…it does not show up in the seq(a different song loads in). — every song I have saved seems to have all these other songs attached to it when I load a song in the seq. none of my other korgs did that. on the karma and tr88 when u save a song – it come s back exactly how u saved it- does anyone know what I am doing wrong? it seems like a huge cue list is attached to every song
    thanks
    mike

  9. 2 things… first.. before even reading this site when I plugged my Krome 88 through my UA Apollo and Adam A7xs, I thought the same thing, it sounded better through the headphones. It’s not a HUGE difference to me, but there is a difference.

    Next, I’ve had it less than a week and 2 keys are beginning to click/stick. Not sure what to do, I see people have this problem with the Kronos and tighten some screws to resolve it.

    Other than that, I love this keyboard.

  10. Have you tried connecting the 61 key Krome to a midi controller with weighted keys, say like an SP-250?
    This is the combo I am thinking of. Anyone with any experience on this would be great.

  11. frank gutierrrez

    Can I load and save “the best of triton and M1”, both in my korg krome? If yes, How?

  12. frang gutierrez

    how can i initialize a progran sound or combi?

  13. Loaded the M1 plug-in but nothing it loaded into PROG F bank or COMBI D bank makes any sound? Any suggestions please?

  14. Yessss…I have problems with 3 or 4 of the keys clicking so loud, I cannot get enough volume to drown them out. What happened there do you reckon? They must have got the keyboards made in Kazikstan or something.

  15. How to record MIdi into a Pc a drumtrack set already looping inside the keyboard krome?

  16. Is this the %$#@ Korg site or something. Jeeezzz. Sorry about my profanity. 🙁

  17. What is the simplest/quickest way to select another track in SEQ mode?

    Ans. In addition to what has been already written, the most irritating thing I noticed that if you continue playing the board and try to change the track simultaneously, It wont do. It will be locked to the same track. You need to stop playing for a second and then only Krome changes tracks (ver.1.03). It is a big big problem. I have been using the JUNO-G. Never faced such things.

  18. I am sorry for posting such a dumb question. First I want to say I am very grateful for you creating this forum. Can anyone advise me on the best or simplest-way to get the recordings I make in the krome sequencer, out into a playable format for my computer, but without the HISS I currently get. I know I get the hiss because I do it wrong. I record tracks and make neat songs in the sequencer, then I plug in a 1/8th cable into the krome headphone jack, and put the other end of the 1/8th cable into my windows 7 laptop, and use the free “sound recorder” that came with the computer to record what I made in the sequencer, and I always get a loud hiss. The computer records the file in a .wma format, then I convert it to an .mp3. So recently I bought a SD card and at least can now save what I am working on, but I still don’t know how I should get the sound to my computer without the HISS. I do not know if I should try and learn about midi files and if that will help? or if I should figure out a way to get the sound off my SD card using the .pcg/.sng files? or should I be using one/or the two midi-outs in the back of the krome? or even the ¼-inch outs in the back of the krome? There is no HISS on playback of my recordings in the krome sequencer, but when I try and get the multi-tracked song to my computer I get the HISS. Can anyone help me with the easiest way to output my sequencer recordings without the HISS… I notice I also have a USB jack on the back of the krome…could I use that to record my songs onto the computer? I am happy I can at least save my files on a SD card. I was thinking I could bring my SD card to a studio and pay them money to get the songs exported without the HISS. But it seems like there is probably a way I could learn and I hope you more experienced folks could help. Thank you. -Mike

  19. I saw one comment regarding the key “clicking” noise. You can hear it and feel it. I had my keybed replaced (Krome 88) and the problem came back. It starts with a few keys and spreads. My Krome has been shipped back to Korg and I’m told will either be repaired or they will ship a new one. I’m waiting to hear back. I know……don’t hold my breath. I hope I get a new one so it can be traded in for a Yamaha MOXF8! Any others having this issue with the Krome 88 keybed?

  20. Justin C. Smith

    Is there any way to speed up the loading process when turning the Krome “ON”? Most keyboards power right on when the power button is pressed but it takes the Krome about a minute to power on. It may not seem that long but it is in relation to other keyboards/workstations.

  21. also I have the same problem. System Error id: 216 Task id: 1 line: 0124 / / source / hardware / SDCardIF.cpp.
    Anyone know how to fix it? my keyboard is no longer warranty, I’m from Argentina

  22. How do I edit the drum style pattern or create a new drum style all together using a Korg Krome?

  23. How do I route effects in sequence mode? I chose my effects and fallowed instructions. No lines linking the effects to the tracks! Feel like I need a bachelors degree to run this thing!

  24. Hello there! I have a problem with my Krome that I thought I’d ask you guys about it. The overall sound is awesome and have been working great until recently when I discovered that there is an electronic buzzing sound, very similar to the sound of a broken tele cable being plugged in to an amp. It only appears when I have the damper pressed down and play several notes simultaneously. Just playing a chord with the damper is not a problem, but if I play an arpeggio over the chord it starts glitching as if there was too much info for the keyboard to handle, but that’s obviously not the case. It seems to arise mainly while using Korg Grand Piano related sounds, especially between c3 and c4. I don’t have any problems with electric piano sounds etc. so I get really confused as to what the problem could be. Actually, this is my first workstation so I have no idea what’s going on. Would be greatful for any response.
    Thanks in advance,

    August